VIDEO GEMBA WALK – Last week PL went to Brazil. We joined a doctor at the gemba in one of the hospitals we visited and asked her to show us their visual management system in the ER.
Back in June, Planet Lean shared the story of how Hospital Municipal Dr José de Carvalho Florence introduced lean thinking to improve its busy Emergency Room. (You can find the article here.) In this video, the ER Coordinator shows us the clever visual management system deployed in the ER, explaining how important a catalyst it is to the organisation’s lean transformation: